FAQ

Yes, we offer a 14-day return policy, starting from the date your tracking shows “delivered.” Returns requested outside this window will not be accepted.
- Rings resized, altered, or customized by a third party (not Diamè)
- Items that are not in original, unworn condition
- Returns without original packaging
Yes, but a $25 engraving removal fee will be deducted from your refund, along with a $45 return shipping fee.

Yes! You may exchange an item up to two times per purchase.
Additional exchanges may incur shipping fees unless it's a sizing issue.
Yes. Since we ship internationally, import duties, taxes, and fees are the buyer’s responsibility. The courier will contact you for payment upon delivery.
No. We do not support comparison shopping. Orders suspected of being placed for selection and return may be subject to a 10% fee per extra item and future purchase restrictions.

Shipping is free. We offer free worldwide shipping on all orders.
- Processing time: 7–10 business days
- Delivery time: 5–7 business days
- Tracking: Sent via email within 7–10 business days once your item is in transit
No, we do not ship to P.O. boxes, parcel lockers, or APO addresses.

Yes, within 2 business days of placing it.
Cancellations after that may incur up to $100 in deductions for shipping and return fees.
Yes. Every order is fully insured during shipment.
If tracking confirms delivery to the correct address, we are not responsible for lost or stolen packages.
Please ensure all shipping information is correct at checkout.

Email info@diamejewels.com with:
- Order number
- Product details
- A photo of the item
- Box dimensions
- Your full contact and shipping details
Yes:
- $45 return shipping fee
- $25 engraving removal fee (if applicable)
- Up to $50 restoration fee (for cleaning, repackaging, etc.)

Yes — you must return your item in its original packaging.
- Inspection: 5–7 business days
- Refund processing: 3–5 business days. Total time may vary based on your bank. Foreign exchange fees are not covered by Diamè.

Yes! We offer a Two-Year Warranty covering manufacturing defects on all authentic Diamè pieces.
- Manufacturing defects
- Repairs or replacements (at Diamè’s discretion)Only items with the official Diamè logo are eligible.
- Normal wear and tear (scratches, fading, dulling)
- Accidental damage or misuse
- Stone loss not caused by a manufacturing defect
- Any third-party work (resizing, repairs, alterations)
⚠️ Any non-Diamè modifications void the warranty.

1. Contact us at info@diamejewels.com for a Return ID.
2. Send the item with:
- Proof of purchase and purchase date
- Insurance (you are responsible for shipping risks)
If the item is not covered, you’ll be responsible for return shipping costs.
If your design is no longer in production, Diamè may offer a replacement with a similar style. Please note, sentimental value is not covered.

Contact us at info@diamejewels.com — our team is here for you.

Diamonds