Returns & Exchanges

RETURN AND REFUND POLICY



Return & Exchange Policy

  • We offer a 14-day return policy starting from the date your tracking number shows "delivered." Orders outside this period cannot be returned.


Non-Returnable Items

  • Rings that have been resized by the customer (not by Diamè), modified, altered, or customized in any way cannot be returned.


  • All returned products must be in their original, unworn condition and include the original packaging.


Exchanges

  • You may exchange an item up to two times per purchase, unless the issue is strictly related to sizing.


  • After an exchange, customers are responsible for shipping costs for any subsequent returns.


Return Fees

  • A return shipping fee of $45 applies to all returns.


  • If a returned ring requires restoration work (e.g., engraving removal, cleaning, repackaging), a restoration fee of up to $50 will be deducted from the refund.


  • Engraved rings can be returned, but a $25 engraving removal fee will be deducted, along with the $45 return shipping fee.


How to Return a Product

  • To initiate a return, please email us at info@diamejewels.com with the following details:

    • Original order number (found in your confirmation email)

    • Product details (item purchased)

    • Photo of the product (to evaluate its condition)

    • Box dimensions (for shipping purposes)

    • Pickup details (name, address, phone number, and email for shipping label generation)


Refund Process

  • Once we receive your return, we will inspect and run a quality check within 5-7 business days.


  • If the product meets our return requirements, we will process your refund to the original payment method.


  • Refunds typically take 3-5 business days to appear in your account.


  • Please consider total processing time, including shipping, inspection (5-7 business days), and refund processing (3-5 business days).


  • We are not responsible for any foreign exchange fees or other charges applied by your financial institution.


Do I Have to Pay a Return Shipping Fee?

  • We offer free shipping on purchases, but if you return an item (excluding cases of resizing), a $45 return shipping fee will be deducted from your refund.


  • If you need resizing, the return and reshipment are free of charge—you do not have to pay any shipping fees.